Shipping

Last updated: 19 September 2026

This Shipping Policy applies to every order on the Vloena store. The seller is Semghouli Global LLC, 75 E 3rd St Ste 7, Sheridan, WY 82801, United States, trading as Vloena. Email: hello@vloena.com.

This page is written so you can see, before you buy, where parcels come from, what you pay, how long delivery takes, and what happens if something goes wrong. It is intended to meet Google Merchant Center and Google Shopping landing-page rules for a clear shipping policy: origin country, destinations, costs, handling time, transit time, tracking, duties, and lost/damaged claims. Product pages, ads, and checkout must match this page. If they ever disagree, this policy controls.

Quick facts (read this first)

Topic	What we do
Ship-from country	China (fulfilment partner). Sheridan, Wyoming is the legal office, not a warehouse.
Destinations	United States and United Kingdom only
US shipping price	$7.95 under $75 merchandise; free at $75+
UK shipping price	£5.95 under $75 merchandise; free at $75+
Handling / processing	Typically 1–5 business days after payment (China business days)
Transit after dispatch (typical)	7–14 calendar days to the US and UK
Fastest lines we currently use	About 5–10 days US · about 6–10 days UK (some UK lines 4–8). Not a guarantee.
Duties / UK VAT	DDP — included. You should not pay import duty or UK VAT at the door on a standard order.
Tracking	Yes. Number emailed when the carrier first scans the parcel.
Same-day / next-day / Prime	No. We do not offer those.
Extra handling fee	None. Checkout shipping is what you pay for delivery.

1. Country of origin and fulfilment

Orders are fulfilled from China. Parcels are packed by our fulfilment partner in China and handed to an international carrier for delivery to you. The Sheridan, Wyoming address is our legal business address for identity, tax records, and legal notices. It is not a warehouse, not a showroom, and not a pickup point. Do not send returns there unless we have emailed you that address for a specific order (see Returns).

We do not operate a US or UK stock warehouse for Vloena at this time. Delivery times on this page assume China dispatch. We do not advertise “ships from the US,” “UK warehouse,” “2-day delivery,” or Amazon Prime. A 1–3 day figure you may see elsewhere is the time to locate a factory SKU, not the time a parcel reaches your door.

2. Where we ship

We ship to:

the United States — the 50 states and the District of Columbia. Alaska and Hawaii are included at the same checkout rate if checkout offers a rate. US territories (Puerto Rico, Guam, USVI, American Samoa, Northern Mariana Islands) and APO/FPO/DPO military addresses: only if checkout shows a shipping rate. If checkout has no rate, we cannot ship.
the United Kingdom — England, Scotland, Wales, and Northern Ireland.

We do not ship to other countries, including the EU (other than Northern Ireland as part of the UK), Canada, Australia, Switzerland, Norway, or the rest of the world. If you enter an address we cannot serve, checkout will not complete with a rate, or we will cancel and refund the order in full to the original payment method.

We ship to residential and most business addresses. Some carrier lines do not serve every postal code (remote islands, certain PO Boxes, some military addresses). If a line cannot deliver, we will use another tracked line or email you. If we cannot deliver at all, we cancel and refund.

3. Shipping cost (what you pay at checkout)

There is no separate handling fee and no cash-on-delivery fee. The shipping amount shown at checkout is the amount you pay for delivery.

United States: $7.95 when the merchandise subtotal is under $75.00. Free when the merchandise subtotal is $75.00 or more.
United Kingdom: £5.95 when the merchandise subtotal is under $75.00 (the store may show this converted in the currency selected at checkout). Free when the merchandise subtotal is $75.00 or more.

The free-shipping threshold is based on the merchandise total after discounts and before shipping, as shown in the cart. Gift cards and non-shippable items do not count toward the threshold if they do not require shipping. Shipping itself does not count toward the $75 threshold.

US state and local sales tax, where due, is calculated at checkout and is not a shipping charge. UK VAT on the goods, where it applies to the shipment, is included in the DDP price — it is not added as a surprise at the door.

If checkout ever shows a higher shipping price than this policy, do not complete the order; email hello@vloena.com with a screenshot. We will honour this policy.

4. Duties, VAT, and “nothing extra at the door”

We ship DDP (Delivered Duty Paid) on US and UK orders. Import duty and United Kingdom VAT on the goods, where they apply to this shipment, are included in the price you pay on the site. You should not be asked by the courier to pay import duty or UK VAT on delivery for a standard Vloena order.

If a courier incorrectly charges you import duty or VAT on a DDP shipment, keep the receipt and write to hello@vloena.com within 14 days of delivery. We will investigate and reimburse a documented, incorrect collection.

This DDP promise does not cover: (a) storage or return-to-sender fees if you refuse a parcel or give a wrong address; (b) a second delivery attempt you request after a failed first attempt, if the carrier bills it separately; (c) taxes on resale if you are not buying as a consumer; (d) duties on a return shipment you send back (see Returns).

5. How long delivery takes

Times below are in calendar days from the day the carrier first scans the parcel in China, unless we say “business days.” Business days are Monday–Friday, excluding public holidays in China. Weekends and public holidays in China, the US, or the UK can add time. Customs inspection can add time. Chinese New Year and peak retail periods (November–January) can add several days. These times are estimates, not guaranteed arrival slots, unless a product page states a firmer promise in writing (we currently do not).

5.1 Processing / handling time (before the parcel moves)

After we receive your payment, we confirm stock, pack the order, and hand it to the carrier. Processing is typically 1–5 business days.

If an item must be sourced after you order, processing can take longer. We will email you if we cannot dispatch within 5 business days. You may then cancel for a full refund (merchandise and outbound shipping) to the original payment method. We will not silently hold an order for weeks.

There is no same-day cutoff for “ships today.” Orders placed on a China public holiday start processing on the next China business day.

5.2 Transit after dispatch (typical)

Typical door-to-door after dispatch: 7–14 days to the US and the UK.

On the fastest tracked lines we currently use, transit after dispatch is about:

United States: about 5–10 days;
United Kingdom: about 6–10 days (some lines 4–8 days).

These fastest times are not a guarantee. Remote postcodes, weather, and customs can push a parcel into the 7–14 day band or beyond.

5.3 What we promise on the storefront and in ads

The site, Google Shopping ads, and Merchant Center feed should be read as: ships from China; tracked; typically 7–14 days after dispatch to the US and UK. That is the honest customer-facing window. Faster arrival is possible; slower arrival can happen. We do not use “in stock locally,” “next day,” or “Prime” in ads or on landing pages.

5.4 Total time from payment to door (example)

Example, not a quote: payment Monday → packed Wednesday (2 business days) → first scan Wednesday → typical US/UK delivery 7–14 days after that scan. Total from payment is often about 9–19 calendar days. Fastest-line orders can land sooner; customs or peak season can land later.

6. Tracking

When the carrier scans the parcel, we send a tracking number to the email on the order (and it appears in your Shopify order status page). Tracking may take 24–72 hours after the first scan to show movement outside China. You can write to hello@vloena.com with your order number at any time.

If tracking shows no movement for 10 days after the first scan, write to us. We will chase the carrier.

7. Carriers

We use international ecommerce lines such as YunExpress (including USPS last-mile in the US), Yanwen, 4PX, and similar tracked services. Last-mile in the UK may be a postal or parcel network used by that line. The exact line depends on destination, weight, and availability. You cannot choose a named courier at checkout unless we add that option later.

Signature on delivery is not standard on these lines. Leave-at-door / neighbour / safe-place rules follow the last-mile carrier.

8. Lost, stolen, delayed, or damaged

Damaged on arrival: photograph the outer packaging, inner packaging, and the piece before you discard anything. Email hello@vloena.com within 7 days of the delivery scan. We replace or refund.

Wrong item or missing item: photograph what arrived. Email within 7 days. We ship the correct piece or refund the missing line.

Lost in transit: if tracking never shows delivery and the carrier closes the file as lost, we replace or refund. If tracking shows delivered but you do not have the parcel, check with neighbours and your building, then write to us. We wait the carrier’s investigation window (often 5–10 business days) and then replace or refund if it is not recovered.

Delay past 14 days after dispatch: write to us. We will chase the carrier. If the parcel has not arrived 21 days after the first tracking scan (excluding documented customs holds you can see on tracking), you may ask for a full refund or a replacement. A customs hold shown on tracking is not a lost parcel.

We do not offer compensation for “late for a birthday” beyond replacement or refund as above. If a date is critical, order with enough calendar time, or email us before you buy and we will tell you honestly whether we can meet it (often we cannot, from China).

9. Failed delivery, refusal, and wrong address

Please check the shipping address before you pay. We ship to the address on the order. If you typed it wrong, write immediately to hello@vloena.com. If the parcel has not yet been labelled, we can usually change it. After handover, we cannot always intercept it.

If you refuse the parcel, or it is returned to the sender because of an incomplete address, we will refund the merchandise minus outbound shipping and any documented return-to-sender cost, unless the refusal was because the goods were defective or not as described.

If a last-mile carrier leaves a card and you do not collect within their holding period, the parcel may return to sender. The same refund rule applies.

10. Split shipments and multiple items

Items in one order are usually packed together. If a size is delayed, we may ship what we have and email you about the rest, or cancel the missing line and refund that line. We will not silently drop an item. You are not charged extra shipping for a split we choose to make.

11. Order changes and cancellation before dispatch

Email hello@vloena.com as soon as you can. If the parcel has not been handed to the carrier, we will cancel and refund in full. After dispatch, use the Returns page instead of cancellation.

12. Pre-order and out-of-stock

If a product page is marked pre-order, the page will state an estimated dispatch window. That window replaces the 1–5 business day processing time until the goods exist. If we cannot meet the stated window, we email you and you may cancel for a full refund.

If we accept an order we later cannot fulfil, we refund that line in full (including a fair share of outbound shipping if the whole order is cancelled).

13. Restricted and prohibited

We only sell children’s clothing as listed. We do not ship hazardous goods, liquids as standalone products, or items a carrier will not accept on the line we use.

14. Checkout, ads, and Google Shopping

Shipping prices and destinations in Google Merchant Center must match checkout and this page. We ship from China (origin country CN). We do not hide origin. Landing pages for Shopping ads must show the same shipping facts as this policy (see also the product-page shipping note and the site announcement bar).

15. Contact

Shipping questions: hello@vloena.com. Returns: care@vloena.com. We answer on business days, usually within two business days. We do not currently publish a customer-service phone number; email is the contact method for Google Merchant Center and for shoppers.

Semghouli Global LLC, 75 E 3rd St Ste 7, Sheridan, WY 82801, United States.