Terms of service
Last updated: 19 September 2026
These Terms of Service (“Terms”) are a contract between you and Semghouli Global LLC (“we”, “us”), 75 E 3rd St Ste 7, Sheridan, WY 82801, United States, trading as Vloena. Email: hello@vloena.com.
By browsing the site, creating an account, clicking a Google Shopping or other ad that lands on this site, or placing an order, you agree to these Terms, the Shipping policy, the Returns and refunds policy, the Privacy policy, and the Cookie policy. If you do not agree, do not use the site.
1. Who we are and what we sell
Vloena is a children’s clothing brand: weatherwear and occasion clothes, roughly ages 1–8, sold online for delivery to the United States and the United Kingdom only. We are not Konges Sløjd, Mini Boden, Liewood, or any other house. Product names, photographs, and descriptions on this site refer to Vloena goods unless a page clearly says otherwise.
The Sheridan address is our registered / legal address. It is not a warehouse and not a customer pickup location. Parcels ship from China as described in Shipping.
2. Eligibility
You must be 18 or over (or the age of majority in your place of residence) to order. You buy as a consumer unless you tell us you are buying as a business. We do not sell to children as contracting parties. A parent or carer buys for a child.
3. The site, ads, and landing pages
We try to keep the site accurate and available. We may change prices, descriptions, and availability without notice until an order is accepted. We may suspend the site for maintenance. We are not liable for downtime beyond refunding an order we cannot fulfil.
Google Shopping ads and other ads must land on a working page that matches the advertised product, price, and shipping facts. If an ad is wrong, the product page and these Terms control, and we will refund an order placed in reliance on a clear advertising error we cannot honour.
Do not misuse the site: no scraping that harms checkout, no attempts to break security, no uploading malware, no harvesting other people’s data, no using the site to contact children.
4. Products and descriptions
Colours vary by screen. Measurements are guides; measure the child using the size guide. Waterproof ratings, if any, are stated on the product page in millimetres. If a piece is water-resistant rather than waterproof, the page says so. Lined pieces say lined. Care instructions are on the garment label and the product page.
Photography is of the product or of a representative sample. Lifestyle images are for mood; they are not a promise that the child in a photograph is wearing a Prime-delivered coat, or that every colourway is in stock.
We may correct obvious pricing errors. If we have accepted an order at a clearly mistaken price, we may cancel and refund in full.
Children’s clothing is not a toy. Follow age/size guidance, keep cords and small parts away from infants as the garment and law require, and use the piece as clothing, not as sleepwear unless the page says it is sleepwear (we do not currently list sleepwear).
5. Orders and contract
Your checkout is an offer to buy. We accept when we send an order confirmation email. We may refuse or cancel an order we cannot fulfil, that appears fraudulent, that uses a payment we cannot process, or that is addressed outside the US or UK. If we cancel after payment, we refund in full to the original method.
Title to goods passes when we receive payment in full. Risk of loss passes when the carrier first scans the outbound parcel, except that we remain responsible as described on the Shipping page for lost or damaged-in-transit claims.
6. Prices, tax, and duties
Prices are as shown on the product page and in the cart. US sales tax is added at checkout where required. Import duty and UK VAT on the goods are included as DDP as described on the Shipping page. Shipping charges are as on the Shipping page and at checkout. Ads, Merchant Center, and landing pages must use the same shipping facts as the Shipping page.
7. Shipping and returns
Delivery is from China to the US and UK on the timelines in the Shipping policy (typically 7–14 days after dispatch; fastest lines about 5–10 days to the US and 6–10 days to the UK). Returns follow the Returns policy. Those pages are part of this contract. We do not offer Amazon Prime, same-day, or next-day delivery.
8. Promotions
Discount codes have rules shown at the time of issue. One code per order unless we say otherwise. We may withdraw a promotion at any time for future orders. Free shipping over $75 follows the Shipping page.
9. Intellectual property
Vloena, the site design, photographs we own, and product copy are our intellectual property or used under licence. You may not copy the catalogue for a competing store. You may share a product link. Competitor brand names used in comparison on this site are those brands’ property; we do not claim them.
10. User content
If you send reviews, photos, or messages, you grant us a non-exclusive licence to use them to run and improve the store (including showing a review). Do not send content that infringes others’ rights or shows a child in an inappropriate way. We may refuse or remove content.
11. Product safety and recalls
If we learn of a safety issue or recall, we will email the address on affected orders and post a notice on the site if required. Stop using a recalled piece and write to hello@vloena.com. We will refund or replace as the recall and the law require.
12. Liability
We supply the goods described, packed, and shipped as these Terms and the Shipping and Returns pages say. We are not liable for: delay caused by customs, weather, or the carrier beyond replacement or refund as the Shipping page describes; your choice of size if the size guide was available; colour difference due to screens; or loss of profit or indirect loss, except where the law does not allow us to exclude it.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under US state law or UK law.
If a limitation is allowed, our total liability for an order is limited to the amount you paid for that order.
13. Force majeure
We are not in breach for delay or failure caused by events beyond reasonable control, including epidemics, port closures, carrier collapse, war, or changes in export or import law. If delay exceeds 30 days, either party may cancel the undelivered portion for a refund.
14. Governing law
US customers: Wyoming law, excluding conflict-of-law rules, except that you keep any non-waivable consumer rights in your state of residence. Exclusive venue for disputes we are allowed to place in a court is the state or federal courts in Wyoming, unless a consumer-protection statute requires otherwise.
UK customers: these Terms do not affect your statutory rights. You may bring proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there. The contract language is English.
15. Changes
We may update these Terms. The date at the top will change. The Terms in force when you place an order apply to that order.
16. Contact
Semghouli Global LLC, 75 E 3rd St Ste 7, Sheridan, WY 82801, United States.
hello@vloena.com · care@vloena.com